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POST
Create support ticket

Authorizations

Authorization
string
header
required

Use Authorization: Bearer <live_api_key>.

Body

application/json
subject
string
required

Ticket subject. Letters, numbers, spaces, and basic punctuation only.

user_id
integer
required

ID of the customer the ticket belongs to.

message
string
required

Initial ticket message. Standard rich text formatting is allowed; emojis and unsupported HTML tags are rejected.

support_department
string
required

Support department the ticket is filed under. Required when departments are configured.

priority
enum<string>
default:low
Available options:
low,
medium,
high,
emergency
status
enum<string>
default:open
Available options:
open,
pending,
close,
awaiting_reply
assignee_by
integer

Staff user ID to assign the ticket to.

Response

OK

success
boolean